Last updated: November 3, 2025
We're committed to keeping your info safe while you enjoy our forest sanctuary
Look, we get it - nobody actually enjoys reading these things. But here at Lumirion Hollow, we're real people who care about your privacy just as much as we care about giving you an amazing forest retreat experience.
This policy explains how we collect, use, and protect your personal information when you're booking a stay, visiting our website, or enjoying any of our services at 1847 Hollow Ridge Trail in beautiful Tofino, BC. We've tried to keep it straightforward and honest, without all that legal mumbo-jumbo (well, mostly).
By using our services or website, you're agreeing to this privacy policy. If something doesn't sit right with you, feel free to reach out - we're happy to chat about it over the phone at (250) 555-0847.
When you're booking a room or signing up for one of our wellness retreats, we'll need some basics like:
Like most websites these days, we automatically gather some technical stuff:
While you're here enjoying the hot springs and forest trails, we might collect:
We're not in the business of selling your data or bombarding you with spam. Here's what we actually do with your info:
Confirming your booking, handling payments, and sending you confirmation emails
Responding to questions, handling special requests, and solving any issues
Understanding what guests love (and what needs work) to make your next stay even better
Sending you occasional updates about special offers (you can opt out anytime)
Protecting against fraud, ensuring guest safety, and meeting legal requirements
Remembering your preferences so we can tailor your experience
We take security seriously around here. After all, we're protecting your personal info the same way we protect our ancient forest surroundings - with care and respect.
All data transmitted between your browser and our servers is encrypted
We use industry-standard firewalls and security protocols
Only authorized staff can access your personal information
We continuously update our security measures to stay ahead of threats
That said, no system is 100% foolproof. While we do everything we can to protect your data, we can't guarantee absolute security. If you notice anything suspicious, let us know right away.
You've got rights when it comes to your personal data. Here's what you can do:
Request a copy of all the personal information we have about you
Update or fix any inaccurate information in your profile
Ask us to remove your personal info (with some legal exceptions)
Unsubscribe from promotional emails anytime (there's a link at the bottom of every email)
Limit how we use your data in certain situations
Get your data in a format that's easy to transfer to another service
We're based in Canada, but we welcome guests from all over the world. If you're visiting us from outside Canada, here's what you should know:
Your personal information might be transferred to, stored, and processed in Canada or other countries where our service providers operate. These countries may have different data protection laws than your home country.
By using our services, you're acknowledging that your data might be transferred internationally. We'll always ensure appropriate safeguards are in place to protect your information, regardless of where it's processed.
For EU/UK Visitors: We comply with applicable data protection regulations including GDPR principles. If you're a European resident, you have additional rights under GDPR, and we're happy to accommodate those.
Our services aren't directed at kids under 13, and we don't knowingly collect personal information from children without parental consent.
If you're a parent or guardian and believe your child has provided us with personal information, please reach out. We'll delete it from our systems promptly.
For families booking stays with children, we only collect info about minors